Generally we do not accept returns. When returns are accepted, they are done so on a case-by-case basis, and require prior approval.
To request a refund or credit for a damaged product, please contact us by e-mail at email@example.com with an explanation of the issue and a picture of damage, if possible. Someone from our team will get back to you within 2 business days to make it right.
Returns without prior approval will be discarded and no refund will be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
All sales on discounted or clearance items are final. No refund or return can be authorized.
All sales on custom soap are final. No refund or return can be authorized.
If a return is approved, you will be issued a return label from us by e-mail. The return shipping cost will be deducted from any refund.